Frequently Asked Questions (FAQs)
Orders & Products
Are your products original and high quality?
Yes. All products sold by Sialkot MotorSports are carefully selected, quality-checked, and tested to meet international standards.
Will the product fit my vehicle?
Compatibility details are mentioned on each product page. If you are unsure, contact us on WhatsApp before placing an order.
Do you test products before shipping?
Yes. Products are inspected before dispatch to ensure quality and functionality.
Shipping & Delivery
Do you offer nationwide delivery in Pakistan?
Yes. We offer nationwide shipping across Pakistan, including major cities and smaller towns.
How long does delivery take?
Major cities: 2–3 business days
Other cities and regions: 3–5 business days
How much are the shipping charges?
Shipping charges are calculated at checkout based on location, size, and weight of the product.
Payment
Do you offer Cash on Delivery (COD)?
Yes. Cash on Delivery is available on most products.
What payment methods do you accept?
We accept Cash on Delivery and other payment options displayed at checkout.
Returns & Exchanges
What is your return or exchange policy?
Returns or exchanges are accepted only in case of damaged, defective, or incorrect items and must be reported within 24 hours of delivery.
Can I return a product if I change my mind?
No. We do not accept returns for change of mind or used products.
Warranty
Do products come with a warranty?
Warranty availability and duration are mentioned on the product page if applicable.
What does the warranty cover?
Warranty covers manufacturing defects under normal use and does not cover misuse, wear and tear, or improper installation.
Order Issues
What should I do if I receive a damaged or wrong product?
Contact us on WhatsApp within 24 hours of delivery with your order number and clear photos or videos.
Can I cancel my order after placing it?
Orders can only be cancelled before dispatch. Once shipped, cancellation is not possible.
Customer Support
How can I contact Sialkot MotorSports?
You can contact us via WhatsApp for the fastest response or email during business hours.
What are your support hours?
Our support team is available from 10:00 AM to 10:00 PM (PKT).