Shipping & Delivery Policy

At Sialkot MotorSports, we are committed to providing a smooth, reliable, and transparent shipping experience for all customers. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered.

Order Processing

All orders are processed within 1 business day after confirmation.

  • Orders placed on weekends or public holidays are processed on the next working day
  • Customers receive order confirmation and updates via SMS or WhatsApp

Shipping Coverage

We currently offer nationwide shipping across Pakistan, including:

  • Major metropolitan cities
  • Smaller cities and towns
  • Select remote areas (delivery time may vary)

Estimated Delivery Time

Delivery times are estimates and may vary depending on location and courier service.

  • Major Cities: 2–3 business days
  • Other Cities & Regions: 3–5 business days

Delays may occur due to weather conditions, courier issues, or high-demand periods.

Shipping Charges

Shipping fees are calculated at checkout based on:

  • Product weight and dimensions
  • Delivery location

Any applicable shipping charges will be clearly displayed before order confirmation.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) on eligible products.

  • Please ensure availability to receive the parcel
  • Payment must be made in full at the time of delivery

Packaging & Parcel Safety

All orders are packed with care to ensure safe delivery:

  • Secure and protective packaging
  • Extra protection for fragile or electronic items
  • Shipment handled through reliable courier partners

Failed or Undelivered Shipments

If a delivery fails due to:

  • Incorrect or incomplete address
  • Customer unavailability
  • Parcel refusal without valid reason

The order may be returned to us. In such cases, re-shipping charges may apply.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product:

  • Contact us within 24 hours of delivery
  • Share clear photos/videos and your order number
  • Claims submitted after 24 hours may not be eligible

Our support team will review the case and assist promptly.

Customer Support

For shipping-related questions or assistance:

WhatsApp Support: Fastest response

Email Support: Available during business hours

Support Hours: 10:00 AM – 10:00 PM (PKT)

Policy Updates

Sialkot MotorSports reserves the right to update this Shipping & Delivery Policy at any time. Changes will be posted on this page and take effect immediately.

Our Commitment

We aim to deliver not only products, but also quality, reliability, and customer confidence with every order.