Returns & Exchange Policy

At Sialkot MotorSports, customer satisfaction is our priority. This Returns & Exchange Policy explains the conditions under which products may be returned or exchanged.

Please read this policy carefully before placing an order.

Eligibility for Returns & Exchanges

You may request a return or exchange if:

  • The product is damaged upon delivery
  • The wrong item was delivered
  • The product has a manufacturing defect

All requests must be submitted within 24 hours of delivery.

Non-Eligible Items

Returns or exchanges will not be accepted if:

  • The product has been used, installed, or altered
  • The issue is reported after 24 hours
  • The product was purchased during a clearance or sale (unless damaged or incorrect)
  • Damage is caused by improper installation or misuse

Condition of Returned Items

To qualify for a return or exchange, items must be:

  • Unused and in original condition
  • In original packaging with all accessories
  • Accompanied by proof of purchase (order number)

Return & Exchange Process

To initiate a return or exchange:

  1. Contact us on WhatsApp within 24 hours of delivery
  2. Share:
  3. Order number
  4. Clear photos or videos of the issue
  5. Our support team will review and confirm eligibility
  6. Once approved, further instructions will be provided

Unauthorized returns will not be accepted.

Exchange Policy

  • Approved exchanges are subject to product availability
  • If the replacement item is unavailable, an alternative or store solution may be offered
  • Shipping charges for exchanges may apply depending on the case

Refund Policy

  • Refunds are processed only after inspection of the returned item
  • Refunds (if applicable) are issued via the original payment method
  • Processing time: 5–7 business days after approval

  • Cash on Delivery (COD) refunds are handled through a mutually agreed method.

  • Shipping Costs
  • If the return is due to our error (wrong or damaged item), we will cover return shipping
  • In other cases, shipping costs may be the customer’s responsibility
  • Important Notes
  • Sialkot MotorSports reserves the right to approve or reject any return or exchange request
  • Repeated return requests may result in order restrictions
  • Policy decisions are final and made in the best interest of fairness
  • Customer Support
  • For return or exchange assistance:
  • WhatsApp Support (Fastest Response)
  • Email support available
  • Support Hours: 10:00 AM – 10:00 PM (PKT)
  • Policy Updates
  • This Returns & Exchange Policy may be updated without prior notice. Changes will be effective immediately upon posting on this page.
  • Our Commitment
  • We believe in fair policies, transparent communication, and long-term customer trust.